FAQs

Q:
Is this attraction a ride or walking trail?
A:
It is a 30 minute wagon ride, with a 8-10 minute walk through Cyrus' Family Crypt, beware of all the spirits that haunt the crypt. If you choose not to enter the newest attraction at our haunt, its ok you can remain on the wagon until your group is ready to continue the journey. (the walk is enclosed on flat ground)
Q:
What is the address I should use for my GPS to get me there?
A:
The street address is 156 Summit Ave Montvale NJ 07645 we are located at DePiero's Farmstand. (The GPS address will take you to a closed driveway please continue on Summit ave about 200 feet and turn onto Craig Road, our Parking is right across from the driveway on Craig Road
Q:
Do you have parking available?
A:
Yes! And plenty of it, you can park in the office buildings across the street from DePiero's Farmstand. Just please do not leave a mess, so our neighbors let us to continue to use their parking lots for your convenience. Do Not Park along the street on Craig Road, that is posted NO PARKING.
Q:
Are there any warnings?
A:
We do not recommend this event to those who are pregnant, prone to seizures, have a heart condition or other medical conditions. You may, ride at your own risk.
Q:
Is this an indoor attraction?
A:
No. This attraction is 100% outdoors. Please dress appropriately. This attraction is also subject to bad weather conditions. Please call 805-666-1588 or visit our website, or social media pages for up to the minute closures. We post our final status at 6 pm.
Q:
How much does the attraction cost?
A:
Please visit our Tickets Page for all ticket pricing. Discounted group rates are also available.
Q:
What form of payment do you accept?
A:
Tickets can be purchased in advance on our website using credit cards and debit cards however tickets purchased at the box office is cash only.
Q:
Will the actors touch me?
A:
Possibly. DO NOT touch our actors. The actors will not physically grab or restrain you. You may be inadvertently touched or brushed due to the close proximity.
Q:
Are there age restrictions?
A:
We prefer to leave that up to the parents or guardians. In the past seasons we have had many families, children, teens, as well as adults. Use your best judgement, since there are no refunds.
Q:
The wait is too long, can I get a refund?
A:
With our timed ticketing experience available on all nights there should never be wait longer than 45 minutes if you are arriving 15 minutes before your scheduled ride time. There no refunds.
Q:
Can I leave if I'm too afraid to continue?
A:
Unfortunately NO, the wagon will not go back or stop to let people out to walk back. Once you are on the wagon and the ride begins you will only be allowed off when the wagon returns to the unloading area. (if it returns)
Q:
How many people do you let in at one time?
A:
Each wagon can hold up to 20 victi…I mean customers at a time.
Q:
Do I need to make a reservation.
A:
YES, you are selecting the time of your wagon when purchasing tickets on our site. We ask that your group arrives at the loading area 15 minutes prior to your chosen ride time. So if you choose 9pm then please make sure your entire group is at the loading area ready to have your tickets scanned by 8:45pm. PANTOPHOBIA is not responsible for you or your group missing the ride time YOU selected. There are NO refunds, so arrive on time. If you did not pre-purchase tickets and show up at our ticket booth to purchase tickets you will only be allowed to get on a ride that has open seats, its easier to purchase online tickets to guarantee your spot.
Q:
What are your hours?
A:
Please visit our Tickets Page for exact dates and times.
Q:
I would love to scare the heck out of people, how do I work for you?
A:
Please send us an email at info@pantophobia.com
Q:
Do you have vendor and sponsorship opportunities?
A:
Heck yeah. We will be happy to send you our informational packets. Email info@pantophobia.com.
Q:
I have a question you did not answer?
A:
Please send us an email at info@pantophobia.com.

Located at DePiero's Farmstand & Greenhouses
156 Summit Ave, Montvale, NJ 07645
Entrance and parking off Craig Road